Dear Customer, Before submitting an issue please make sure that your app is the latest version by checking your devices app store for any updates. Please be as detailed as possible when emailing, try and include your device make, model, operating system and operating system version. For example: iPhone Xr, iOS 12.4 or Nokia 2.2 Android version 9 Please describe the issue by detailing the steps needed to reproduce it, then what the issue is. Thank you.